PRIVACY POLICY

Last Updated: June 16, 2026

Spencer Auto Repair (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit https://spencerautorepair.com/ (“Website”), use our services, create an account, schedule appointments, submit forms, make payments, or otherwise interact with us.

By using our Website, you consent to the practices described in this Privacy Policy.

TABLE OF CONTENTS

1. INFORMATION WE COLLECT

2. HOW WE USE YOUR INFORMATION

3. SMS COMMUNICATIONS

4. COOKIES AND ADVERTISING TECHNOLOGIES

5. ANALYTICS AND ADVERTISING SERVICES

6. EMBEDDED CONTENT AND THIRD-PARTY SERVICES

7. INFORMATION SHARING

8. WEBSITE HOSTING AND SECURITY

9. DATA RETENTION

10. DATA SECURITY

11. CHILDREN’S PRIVACY

12. YOUR PRIVACY RIGHTS

13. CALIFORNIA PRIVACY RIGHTS (CPRA)

14. DO NOT TRACK SIGNALS

15. CHANGES TO THIS PRIVACY POLICY

16. CONTACT US

1. INFORMATION WE COLLECT

Personal Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Billing address
  • Username and password
  • Appointment information
  • Service requests
  • Payment information
  • Communications with our staff

Payment Information

Payments are processed through secure third-party payment processors. We do not store complete credit card numbers on our servers. Payment processors maintain their own privacy and security practices.

Account Information

If you create an account, we may collect:

  • Username
  • Password
  • Account preferences
  • Service history
  • Appointment history

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Geographic region
  • Usage data

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

  • Operate the Website
  • Analyze visitor activity
  • Improve user experience
  • Deliver advertising
  • Measure marketing performance

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

  • Provide services
  • Schedule appointments
  • Process payments
  • Create and manage accounts
  • Respond to inquiries
  • Send service notifications
  • Send appointment reminders
  • Improve our Website
  • Detect fraud and security threats
  • Comply with legal obligations
  • Market our services
  • Measure advertising effectiveness

3. SMS COMMUNICATIONS

If you provide your phone number and consent to receive text messages, we may send:

  • Appointment confirmations
  • Appointment reminders
  • Service updates
  • Customer support communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. COOKIES AND ADVERTISING TECHNOLOGIES

We use cookies and similar technologies including:

  • Essential cookies
  • Analytics cookies
  • Functional cookies
  • Advertising cookies

You may disable cookies through your browser settings. Certain Website features may not function properly if cookies are disabled.

5. ANALYTICS AND ADVERTISING SERVICES

Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics may collect information regarding your use of the Website.

Google Tag Manager

We use Google Tag Manager to manage website tags and analytics services.

Google Ads

We use Google Ads, including conversion tracking and remarketing services, to advertise our business.

Meta (Facebook and Instagram)

We may use Meta advertising products including the Facebook Pixel and conversion tracking technologies to measure advertising performance and deliver relevant advertisements.

These providers may collect information about your activity across websites and devices.

6. EMBEDDED CONTENT AND THIRD-PARTY SERVICES

Our Website may include:

  • Google Maps
  • YouTube videos
  • Social media integrations
  • Payment processing services

These services may collect information directly from your browser and may place their own cookies.

7. INFORMATION SHARING

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Hosting providers
  • Cloudflare security services
  • Analytics providers
  • Advertising providers
  • Customer support providers
  • Legal authorities when required by law

We may also disclose information:

  • To comply with legal obligations
  • To protect our rights
  • To investigate fraud
  • During a business transfer or acquisition

8. WEBSITE HOSTING AND SECURITY

Our Website is hosted and maintained by Complete Webdesign Solution.

We use security providers, including Cloudflare, to protect our Website from abuse, malicious traffic, and unauthorized access.

These providers may process IP addresses and technical information as part of their services.

9. DATA RETENTION

We retain information only as long as reasonably necessary to:

  • Provide services
  • Maintain accounts
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of information and applicable legal requirements.

10. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. CHILDREN’S PRIVACY

Our Website and services are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected information from a child under 13, we will promptly delete such information.

12. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete personal information
  • Request a copy of your information
  • Limit certain processing activities
  • Opt out of marketing communications

To exercise your rights, contact us using the information below.

13. CALIFORNIA PRIVACY RIGHTS (CPRA)

California residents may have the right to:

  • Know what personal information we collect
  • Know how personal information is used
  • Access personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information
  • Receive equal service regardless of exercising privacy rights

We do not sell personal information.

To submit a privacy request, contact us using the information below.

14. DO NOT TRACK SIGNALS

Some web browsers offer a Do Not Track (DNT) feature.

Because there is currently no universally accepted standard for responding to DNT signals, we do not currently respond to such signals.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

The updated version will be indicated by the revised date listed at the top of this page.

Your continued use of the Website after changes become effective constitutes acceptance of the updated Privacy Policy.

16. CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Spencer Auto Repair

Email: [email protected]

Website: https://spencerautorepair.com/